Help & FAQs

This knowledge base article (KBA) contains instructions on how to set up an account with Virginian Identity.

View the instructional video below or continue further to read the step-by-step instructions on how to create a Virginian Identity account.

Click Create an Account to begin this process.

Home screen with create account button highlighted

You will be redirected to the Create an Account page:

Account creation form

 

Set up your profile and enter the following fields:

  • Email Address (use a personal email address)
  • First Name
  • Middle Name (optional)
  • Last Name
  • Suffix (optional)
  • Date of Birth (MM-DD-YYYY)
  • Street Address
  • Apt/Unit Number (optional)
  • City
  • State
  • Zip
  • Contact Phone Number

Be sure the information you provide matches your driver’s license or state issued ID.

Click Submit

The following page will be displayed stating the account is almost ready and an email has been sent to activate your account.

Almost there account creation screen

Activate your account:

In the email, click Activate Virginian Identity Account. This will open a new window. If you don’t see the email in your inbox, you may need to check your spam/junk folder.

Activate Account Email screen

You will be redirected to the login portal. To continue the activation, click Set up ->

Set up security methods for newly created account screen

 

You will be prompted to create a password. The password must follow the listed requirements. Please enter the same password in both the Enter Password and Re-enter password boxes. Once these requirements are met click on Next.

Help Create Account - Set up password

 

You will then receive an email mentioning that a security method has been enrolled for your account. If you don’t see the email in your inbox, you may need to check your spam/junk folder.

 

Authenticator enrolled confirmation email screenshot

 

Your Virginian Identity account has been successfully created.

If you need further support, please email VI_Support@vita.virginia.gov.

 

This knowledge base article (KBA) contains instructions on how to update your profile in Virginian Identity.

View the instructional video below or continue further to read the step-by-step instructions on how to update your profile in Virginian Identity.

Virginian Identity gives a user the ability to change anything profile-related such as name, address or phone number. You need to be logged in to update your account profile. If you need help logging in, refer to the Sign in to Virginia identity with email authentication help instructions.


Help - Sign-in Instruction Screenshot

Once logged in, click Update Profile on the left-hand side of the side bar.

Home screen with update profile highlighted

The Update Profile page displays. Make updates regarding fields associated with your profile. The information you provide should match your driver’s license or state issued ID. Click Save to make these changes or Cancel to disregard.

Update profile form part 1


Update profile form part 2

Once saved the following Congratulations! page displays. You have successfully updated your profile.

Update profile congratulations screen

If you need further support, please email VI_Support@vita.virginia.gov.

This knowledge base article (KBA) contains instructions on how to change your password on Virginian Identity.

View the instructional video below or continue further to read the step-by-step instructions on how to change your password on Virginian Identity.

Virginian Identity gives a user the ability to change their password. First, you must be logged in to update your password. If you need help logging in, refer to the Sign in to Virginia identity with email authentication help instructions.

Help - Sign-in Instruction Screenshot

Once logged in, click the Change Password tab in the menu bar. 

Title screen with change password menu item highlighted

You will be directed to a screen to receive an email with further instructions on changing your password. Click Submit.

Submission screen to receive activation email

Once you click submit an “Almost there!” screen will appear.

Help - Change Password - Almost There Screen

You will receive an email about a request to reset your Password, click Reset Password

Reset password sample email

You will be prompted to:

  1. Select a new password that meets the requirements
  2. Confirm it by retyping, then click Reset Password.

 

Reset password prompt

A message indicating that your password has been changed will be sent to your email. You should now use your newly created password to sign in.

Confirm password changed email screen

If you need further support, please email VI_Support@vita.virginia.gov. 

This knowledge base article (KBA) contains instructions on how to recover your password on Virginian Identity.

View the instructional video below or continue further to read the step-by-step instructions on how to recover your password on Virginian Identity.

Virginian Identity gives user the ability to reset their password if it is forgotten. Get started by selecting Forgot Password from the sidebar or the Click here to retrieve your password link. 

Forgot Password selected on home screen


 Enter your email address into the Email Address field, then click Submit.

Submit username for forgotten password screen

A message will display and direct you to check your email for instructions to reset your password.

 

Forgot password almost there screen

A reset message will be sent to your email address on file. When received, click the Reset Password button.

If you don’t see the email in your inbox, you may need to check your spam/junk folder for the email.

Reset password sample email

You will be redirected to the Virginian Identity page where you will be prompted to choose a new password. The new password must follow the listed requirements:

  • At least 8 characters
  • A lowercase letter
  • An uppercase letter
  • A number
  • A symbol
  • No parts of your username
  • Does not include your first name
  • Does not include your last name

 You will need to re-enter password to confirm and select Reset Password.

Reset password form field screen

You will now be automatically logged in and rerouted to Virginian Identity.

If you need further support, please email VI_Support@vita.virginia.gov.

How to Unlock your Account on Virginian Identity

This knowledge base article (KBA) contains instructions on how to unlock your account with Virginian Identity.

View the instructional video below or continue further to read the step-by-step instructions on how to unlock your account with Virginian Identity.

Virginian Identity gives a user the ability to unlock their own account, if it is entered incorrectly three times.
Click the Unlock Account tab on the side bar menu.

Home screen with unlock account highlighted

You will be redirected to a page, where you will need to Enter your username (email) in the space provided and Click Submit.

Enter username to unlock account screen

 

An “Almost there!” message will appear, letting you know to check your email. If you do not see it in your inbox, check your spam or junk folder.

Unlock account almost there screen

Within your email, click Unlock Account

Account locked email screen

 

You will be prompted to:

  1. To enter your password and Click Verify
  2. If you forgot your password, Please Click “Forgot Password” and follow the steps. If you need help, please review the “Forgot Password” document in the Help and FAQs section of Virginian Identity.

 

Successful account unlock prompt

You are now logged into Virginian Identity.

If you need further support, please email VI_Support@vita.virginia.gov.

 

This knowledge base article (KBA) contains instructions on how to log in to Virginian Identity with email authentication.

View the instructional video below or continue further to read the step-by-step instructions on how to log into Virginian Identity with email authentication.

To log into a Virginian Identity account, click the Sign In button on the home page or the Already have an Account? Sign in here link.

Help - Sign-in Instruction Screenshot

Enter your email address then click Next. 

Sign In Screen

Enter your password then click Verify. If you forgot your password, please review the “Forgot Password” document in the Help and FAQs section of Virginian Identity.

Help - Sign In - Verify Password

You will be redirected to Get a verification email screen. Click Send me an email and an email will be sent to your inbox to verify your email.

Get verification email screen

A screen will appear indicating an email has been sent.

Help - Sign In - Verify with your email screen

In your inbox, open your email and click Sign in. If you don’t see the email in your inbox, you may need to check your spam/junk folder.

Confirmation email with sign button

You will be re-directed to the Virginian Identity homepage and now you are signed in.

If you need further support, please email VI_Support@vita.virginia.gov.

 

Question: What services are available in Virginian Identity?

Answer: Early adopters of the Virginian Identity access will use Boards and Commissions, from the Secretary of the Commonwealth page. Additional agencies and applications will be implemented in the future.

 

Question: Does my Virginian Identity account allow me to access all of my Virginia government account?

Answer: Virginian Identity is currently limited to the accounts listed in the Available Services tab. More services will be added as Virginian Identity expands.


Question: How do I get access to other government services that don't participate in Virginian Identity yet?

Answer: Please visit the Virginia.gov services page for a complete list of the Commonwealth services and resources.

Question: How do I create an account for a Commonwealth of Virginia service that is not on the Available Services page?

Answer: You will need to sign up for that agency's service or application separately. 

 

Question: How do I connect with the Virginian Identity support team.

Answer: If you need further support, please email VI_Support@vita.virginia.gov.